Purchase and Returns

Payment by Bank Transfer :

To confirm your reservation you can make payments in the following bank account below: 

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Name of Bank La Caixa

Address Avinguda Sant Francesc, 18

Postcode 03195

Area Alicante – SPAIN

Company Name Sunny Holidays Delux SLU

Account Number 2100 5941 1902 0011 4213

IBAN ES10 2100 5941 1902 0011 4213

BIC (Swift) CAIXESBBXXX  

Credit Cards Payments: 

We accept the following cards : Visa, American Express and Master Card. Payment with other cards must have an extra charge.

Arrivals and Stay 

General Booking Conditions:

Please take note of the following information: 

Your accommodation will be ready from 16.00 h on the day of entry, unless otherwise is agreed.

The accommodation should be vacated maxim at 10:00 hours on the day of departure, unless otherwise is agreed.

It is vital that we are sent details of arrival and departure times in order to facilitate a smooth organization of the booking.

Modifications

Modifications to the booking contract and exceptions to the present general conditions of the reservation will only take effect with the written agreement between the rental client and Sunny Holidays Delux. If any such modifications result in an increase or derease in the cost of the rental, both parties will be required to agree in writing to a modification in rental price.  

Arrival Procedure and Customer Services Department: 

General procedure for arrivals: 

It would be nice you call us or send us a Whatsapp when you are leaving the airport, so we can meet with you in the accommodation

Mobile phone : +34 693 017 453

We will meet you in the accommodation to do the check in, here you will have to sign a rental contract, present ID card or passports, and pay the pending payments and breakage deposit. Once the process is finished you will be given all the necessary information so you can enjoy your stay.

Arrivals after hours between 21:00 h till 08:00 h:

All clients that arrive after 21:00 will have to do an agreement before arrival to do a After-hours check.

After-hours check in at our accommodations is possible but have an extra cost depending on the time you check in:

• from 21:00 h to 24.00 is 20 €
• from 24:00 h to 08:00 h is 50 €

It is also possible to arrange a transfer service from the airport (tariff varies depending on area).

Deposit:

Upon arrival you must give a breakage deposit € 500. The deposit must be paid by credit card and will be returned in full within 5 day after the stay, if the accommodation has no damage on the property and the keys have been returned within the agreed period before 10.00 a.m. on the day of departure.

The rental client will be held responsible for any damages caused by the misbehavior of all the occupants of the property.

Departures: 

On the day of departure from the property you should check-out no later than 10am. Customers must leave the keys in the place indicated by our staff responsible for making the entry.

Mobile phone:

Property owners do not provide landline telephone connection. We therefore recommend that you bring along a mobile phone to keep you in touch.

Collection of waste:

It is the responsibility of clients to deposit waste in the correct containers which are normally situated on the nearest main road. Please take into account that food waste can attract rats, insects and other undesirable creatures. On departure there should be no rubbish bags left in the property. Failure to comply with this carries a penalty of deduction from your deposit which can vary between 20€ and 40€.

Music, parties and noise:

It is totally unacceptable:

– Annoy neighbors with music or noise. You cannot play music and make noises from 22:00 h. to 09:00 h.

-Bring external music equipment from the property.

Parties are totally prohibited, and in case the police show up, you will be fully responsible for the economic sanctions that this entails.

Any of these actions may result in the termination of this contract and expulsion from the house, with the consequent loss of the total reservation and deposit paid and without the possibility of reimbursement.

Cleaning:

On the day of departure the property should be left in the same condition as on arrival. You have payed for a cleaning of the apartment but you must leave the apartment without mess.
Extra cleaning can be contracted for the duration of your stay. We request that you inform us before your arrival if you would like to use this service.

Keys:

In the case of lost keys (failure to hand in the same number of keys supplied on arrival). We are obligated to deduct a minimum of 150€ for a lock change and services of maintenance.

Furniture and Fittings:

It is strictly prohibited to change the position of the furnishings in the property or to carry out any other modifications.

Capacity of the property and number of occupants:

Each property is prepared for a determined number of occupants. It is not permitted in any event to exceed the maximum occupancy of the property as advertised.

It is the responsibility of the client at all times to ensure that the number occupying the property matches the number of people on the reservation. Failure to comply with this rule will result in eviction or the payment of an occupancy supplement.

Additional Facilities:

In many properties, if you request on booking, can provide facilities such as cots, highchairs, etc at a supplement to be paid locally (if the property does not already have these facilities available).

Pets:

The properties don’t allow pets. If it comes to our attention that a pet is being kept in the rental property it could result in eviction from the property, cancellation of the contract and loss of all money paid, without possibility of reimbursement.

Cancellations:

At any time the client can cancel the services requested and contracted with the right to a total refund of any payments made with the exception of the indemnity payments detailed below.

 __________________________________________________________________________________________

***CANCELLATION POLICY ****

In the event of cancellation, the following conditions will apply:

– If the cancellation occurs before more then 60 days of the date of entry, the full amount will be refunded to the guest.

– If the cancellation occurs between 30 days and 60 days before the entry date, it will be penalized with 50 % of the rental amount.

– If the cancellation occurs between the day of entry and 30 days before the date of entry, it will be penalized with 100% of the amount of the rental.

In case of no-show, the tourist will lose 100% of the rental amount.

SUNNY HOLIDAYS DELUX should be informed of any cancellations immediately by e-mail along with supporting documentation for consideration.

Due to the current situation of Covid 19, in case of force majeure, which due to the prohibition of your government does not allow you to leave your country, or enter Spain, in the community of Valencia, it will be possible to receive a travel cheque for the amount paid or change the dates for the next season.

Curtailments:

Should a rental client decide to cut short their stay ,there would be no reimbursement either of the whole or part of the cost of the reservation.

Anomalies and deficiencies:

Any irregularities found by the client on arrival should be communicated as soon as possible and always during the stay to SUNNY HOLIDAYS DELUX .This will allow us to fix the problem as soon as possible.

Any claim submitted after leaving the property cannot be considered because the fundamental criteria for consideration cannot be checked in order to proceed with the claim.

Water, electricity and internet:

Cuts to the supply of water, electricity or internet are not regular. However the local authorities can occasionally cut or limit supplies for short periods of time.

SUNNY HOLIDAYS DELUX can take no responsibility for any inconvenience caused by temporary cuts to supply. 

Insurance :

The rental price does not include insurance, except where it is expressly indicated along with the type of insurance included.

Responsibility of the proprieter:

The proprieter will accept no responsibility for loss or theft of the rental client or any occupier’s property or for injury caused by incorrect use of facilities provided in the house.

Responsibility of the company

SUNNY HOLIDAYS DELUX acts solely as an intermediary between owners and rental clients, being responsible only for accurate information regarding available properties, facilities and precise location.

No responsibility can be accepted for injury, accident, delay or other complaints pertaining to the rental of the property. 

Acceptance of conditions

 On confirmation of the reservation SUNNY HOLIDAYS DELUX will assume acceptance on the part of the rental client of each and every one of the General Conditions in their entirety. 

Information on claims and settlement of any disputes between the client and agency will be subject to the jurisdiction of the Courts of Alicante, and will be bound by the decision of the courts. 

We are at your disposal if you have any questions or queries,